Last updated 2025-05-02
Money-Back Policy
Direct questions to desk@flowspotmotion.digital.
1. Overview
Indicative program fees displayed on this site describe typical engagements for trade marketing launch preparation. Because deliverables are customized, refunds follow the bespoke schedule below and complement statutory consumer protections available under Republic of Korea law including the Framework Act on Consumers and related enforcement decrees.
2. Eligibility window
Corporate purchasers may request a refund review within fourteen (14) calendar days of invoice payment if no kickoff workshop has occurred. Kickoff marks delivery start; afterwards, credits—not automatic refunds—apply per Section 4.
3. Full and partial refunds
Full refunds apply when Flowspotmotion cancels a cohort before kickoff or cannot staff an agreed specialty track. Partial refunds reflect unused modules when mutually documented scope changes occur before the halfway milestone.
4. Non-refundable elements
Third-party venue deposits, expedited printing purchased on your behalf, or retailer-specific licensing fees charged pass-through remain non-refundable once booked. Travel already incurred by facilitators is billed per actuals.
5. Request process
Email desk@flowspotmotion.digital with invoice references, cohort identifiers, and the reason for the request. Flowspotmotion acknowledges within five business days and may schedule a short alignment call when facts remain unclear.
6. Processing timeline and method
Approved refunds route through the original payment path unless banking rules block reversals—in which case an alternative secure method is proposed. Processing typically completes within fourteen business days after approval, subject to intermediary banks.
7. Exceptions and force majeure
Where external reviewers delay pilots or retailer partners suspend trials, Flowspotmotion pauses schedules rather than issuing automatic refunds; credit holds preserve sequencing. Force majeure events follow Korean Civil Code interpretations with cooperative rescheduling prioritized.
8. Client-initiated cancellation
Cancellations after kickoff convert unused hours into a structured credit note redeemable within twelve months. Credits exclude pass-through fees described above.